Operational Professional | Learning & Development Specialist
Experienced operational professional with a demonstrated history of working in the telecom, education, and skill development industry.
Specialized in Learning & Development, POSH compliance, Diversity & Inclusion, and strategic operational management.
Experienced Operational professional with a demonstrated history of working in the telecom, education and skill development industry.
Skilled in Learning & Development, POSH Act compliance, Diversity & Inclusion initiatives, and strategic operational management.
With over 15 years of progressive experience, I have successfully led organizational transformations,
developed comprehensive training programs, and implemented workplace policies that foster inclusive and respectful work environments.
My expertise spans across multiple domains including telecom operations, educational institution management, and skill development initiatives.
Languages: Hindi (Native) • English (Fluent) • Rajasthani (Conversational)
Leading operational excellence and strategic initiatives across multiple departments.
Overseeing project management, resource optimization, and organizational development.
Dec 2018 – Dec 2021
Operations Training Manager
The Institution of Civil Engineers India
Designed and delivered comprehensive training programs for operational staff.
Managed training initiatives and professional development for engineering professionals.
Apr 2017 – Apr 2018
State Head - Skill Development
Focus Educare India Limited
Led skill development initiatives across the state. Developed and implemented training programs
for workforce development and career advancement.
Jan 2015 – Mar 2017
State Operations Manager
Gait ICTal
Managed state-level operations and strategic planning. Coordinated cross-functional teams
and ensured operational efficiency.
Aug 2009 – Sep 2014
Business Development Manager
EXL Training
Drove business growth and market expansion. Developed strategic partnerships and managed
client relationships for training services.
Dec 2007 – Jul 2009
Store Manager
Vodafone Essar Cellular
Managed retail operations and customer service. Oversaw inventory management and sales performance
for telecom retail outlet.
Jul 2005 – Jul 2007
CSD-Store Retention Executive
Bharti Airtel
Managed customer retention strategies and store operations. Focused on customer satisfaction
and sales optimization in telecom retail.